OUR POLICY:

• We have a strict 12-hour cancellation policy for group classes and 24-hour cancellation policy for appointments (privates/ semi-privates). If you cancel less than the specified number of hours before your session commences, you will be charged the value of your session.

• If you add your name to the waitlist, you will be notified via email and push notification (if you have opted in) once you get added to the class. Clients can be added from the waitlist into the class up until 30 minutes prior to the class start time. If you can no longer make the class that you’re waitlisted for, or if you book another class at the same time, please remove yourself from the waitlist to avoid being charged.

• Please arrive 5 minutes prior to the class start time, otherwise your slot may be given to a standby client from the waitlist. All classes start punctually and late-comers will not be allowed into the class. 

• Please wear socks to all equipment based classes for hygiene purposes.

• Packages are non-refundable and non-transferrable (between clients/ package variations). All packages are active for their specified validity and cannot be extended. 

• The Unlimited Mat/ Barre package runs for one month starting from the date of your first class on the package. It cannot be paused, but can be converted to unlimited online if you are travelling/ unable to come into the studio for a period during the month.

• Please notify your instructor of any medical considerations including past and present injuries, pregnancy or medication that might require exercise modifications before the start of class.